this is reality; this is WORK
Well, well, well. Good news and bad news, and worst news. First off: I AM FREE FROM SHORTAGES!!!!!! I think. =) Lol. And since i am cleared of it, i will tell you how it exactly happened. It all happened like it was yesterday - well actually, it WAS yesterday. =p
YESTERDAY: Evening (Shift: 11am - 11pm)
It was time everyone cleared up their counters to make settlements and tally with system's records of our transactions in total. So when it was my turn, my supervisor for the evening shift counted as i looked over her shoulder. I picked up my total transaction report, and lo and behold i have SHORTAGE. And it ain't the measly $2.40, of $0.40, or $5.00 kind of shortage. Oh no. You'd be dead surprised when i told you, it was...
.
.
.
.
.
..... *drum roll*
.
.
.
.
.
$103.90
Yep, that was the cost of my shortage. For the day, not in total. FOR THE DAY. My supervisor, named Shok Lang, looked at me and asked how come my short is so much. I told her i can't rmbr this huge mistake. I cracked my brain as hard as i could but i still couldn't rmbr anything. So she counted again, came up with the same conclusion, told the bald guy across her and passed the problem to him. He counted my credit card transactions, said it all tallied, and counted my cash. Said that it's still short of $103.90. And then Sheila, supervisor for the afternoon shift, came over to look at us and asked what's wrong. I whispered and her eyes grew wide like saucers. Truly, no shit. Then she looked at me and asked how it happened, i wanted to scream and tear my head apart to rmbr most of the problematic customer cases with difficult transactions, but came out with nothing. Na-da.
So Shok Lang told Wen Xing, the 2nd head honcho of all us cashiers. She counted, spoke chinese to Shok Lang, and told me to come over. She gave me 4 options:
1) She goes up to my counter, checks for loose cash. If none,
2) She cross-checks with Cashier Centre's money in total. If excess, goes to my report. If not,
3) She cross-checks with HER system. If still no signs of missing $103.90,
4) CUTS $103.90 FROM MY VERY FIRST PAY
I agreed with her, felt horribly tempted to just scream at her to take it from my salary without making a big scene out of my mistake. But since she seemed keen to find out, which i love her for, i kept my mouth shut, whispered to my closest colleagues, received equal reactions - of shock - from all, and shut my eyes from tearing up. Told myself to keep the waterworks for home - which ended up, not happening. LOL. Then on the way home in the company bus, Yee Heng, lovely, lovely Yee Heng who stays nearby, talked it out with me when i told him about it. He was shocked as well and told me not to worry too much, "because definitely something wrong, not your fault". I kept thinking it was, and the more i thought about it, the stupider i felt. And it just got worst, and worst.
And by the time i reached to workplace today, my heart grew heavy and my mouth stayed straight and firm. I suddenly got depressed and hardly spoke to anyone, but because i couldn't help being so gloomy when Yee Heng advised me not to, and everyone else was being happy around me, i couldn't help but forgetting that yesterday ever happened. But in the end, it happened and in the middle of work, Wen Xing walkie-talkied Shok Lang and told me to meet her immediately. It's pretty serious if Wen Xing wants to personally speak to any of us, so i was frightened shitless. I kept thinking: "Oh no, my pay's gonna be $103.90 less than i counted..." So i ran over, ignored everyone who i passed by, stepped in CC and saw Sheila looking over at Wen Xing. I wondered why Sheila was here, and when they realised my presence, i came over and Sheila showed me a print of a receipt with the EXACT amount to my SHORTAGE. I know y'all are like: "WHOA!" or maybe "WHAT?!" or maybe maybe "So?" But when i realised what was going on, Sheila was beside me saying: "you remember or not, the declined credit cards and then customer in the end said she wanna cancel everything." It finally hit me of a woman's face with two credit cards and one NETS card DECLINED. And then Sheila said that it might be because she forgot to ask for my PIN number to my ID and didn't do any POST-VOID - which is a NO-NO for all cashiers since it's inconvenient and troublesome for EVERYONE.
And so i looked at Wen Xing and i asked: "So i don't have shortage?" Then she checked some stuffs on her table and said: "No." I almost cried and screamed with relief. Sheila slapped a hand to my shoulder and said: "You can finally work in peace." I was so close to tearing up, i'm telling you! I kept saying to her and Wen Xing thanks, thanks and thanks, and told everyone whom i've told about my case that i am shortage no longer. =) So there i was, happy as a bird, free, free, free, when a family came. I scanned everything, set aside stuffs to get checked, and Sub-Totaled to an amount of $4047.35. Eddie, the Roller boy of the night, was busy calculating refunds, and when he was done he straight away minused the original amount with $23.00. Sub-Totaled again, came out BALANCE $40++++ (can't rmbr). And we had a promotion so we pressed a button to get the discount when...
.
.
.
.
.
KEY NOT ALLOWED
My heart stopped. Oh my God, what did i do wrong this time!? I looked at Eddie, Eddie kept pressing the button, and eventually called Shok Lang to solve the problem... and runs away. Darn it. So i told Shok Lang, she looked pissed off, told me to key discount first then minus off, and discussed with another girl. They spoke chinese in front of me again, i looked from one serious face to another, and found them calculating stuffs. They mentioned "RE-SCAN" and i went about fainted. Shit, not another serious case: but with 4k. And so, they agreed to RE-SCAN while the father of the family, with crossed arms, complains non-stop such as "ridiculous one hour wait. Ridiculous." Eh dood, WHERE GOT ONE HOUR!!? And then he can cheekily say, "because of this gimme 10-15% discount." All of us IGNORED the blardie BOZO. And thank God, his wife was patient and said "nevermind, they tried their best". Thank God. And finally, the whole thing was resolved with Wen Xing came up and explained my mistake to him. I wanted to say sorry to her, but i was afraid because after yesterday i cannot look at another pissed-off face. I'm feeling stupid enough as it is.
So it was time to close counter and this family comes. I scanned a total of $206+++, swiped the card and turned around...
Unreasonable Lady: Hold on, let me give you that small card... *digs wallet full of cards*
Me: Oh, the Lucky Charm? *she nods* Oh... *smiles* you were supposed to give it to me before you paid. (I was polite, mind you)
U.L: WELL, YOU SHOULD'VE ASKED!
((What the hell? WHY IN HEAVEN'S NAME ARE YOU YELLING AT ME FOR!? OVER A STUPID CARD!? SHIT, LADY, I DIDN'T DOUBLE-SCAN YOUR STUFF, I DIDN'T MAKE YOU STAND AND WAIT FOR HOURS, AND I BLARDIE SMILED AND STAYED POLITE TO YOU! HOW DARE YOU LASH OUT YOUR SHIT ON ME OVER A STUPID, FLIMSY, PLASTIC PIECE OF CRAP!!!!!!?????)) <-- Was what i was thinking in my head.
I kept my smile, felt my heart crack and ache, and panicked. And then...
U.L: Answer me; what're you gonna do about it now? I've paid for 200 dollars worth and didn't get to use my card, what're you gonna do about it?
Me: I'm sorry, Ma'am.
U.L: Yeah sorry, so what now?
Me: *still smiling* ... *and panicking* ... Sorry.
U.L: I can just tell you to re-scan everything, you know. *still digging into her wallet*
Me: *praying it's gone* ... *looks at my counter and sees it empty from her stuffs*
((WHAT DO YOU WANT ME TO SCAN, YOU INSENSIBLE, STUBBORN, SPOILT, DIFFICULT, SHAMELESS, WOMAN?!?!! THERE'S NOTHING TO SCAN, YOU *****!!!!!))
U.L: I won't go home until you answer me. You don't go home, i won't go home.
Other people trying to get home: *stares at me and the U.L* ...
Me: *calls Shok Lang and tells her everything*
Shok Lang: OK, Ma'am, i will key in your number... *writes number*
U.L: THANK YOU. At least someone can do something about it. *says some shit and walks off*
Me: *stressed out shitless, closes counter, opens cashbox, and BREAKS DOWN*
Shok Lang: Why? What's wrong? Over already, OK?
Me: ... *sobs sobs sobs*
With tears and snot rolling down my face, i counted my money with blurry eyes. I couldn't talk, i couldn't calm down. I was shaking like a scared cat. I breathed in and out, told myself not to curse or swear, breathe, breathe, breathe. Then lovely Hwei Shyan - a girl who worked same time as me - and Yee Heng came to my counter and cheered my up. I told myself not to lash out, say thanks when i am cooled down, and smile when they made an effort to cheer me up. They were very sweet, even though they knew they would be late because of me. I thanked them and said in my head: "Let it go, Lana... Let it go..."
Yep, that's what happened in a span of TWO DAYS. Yee Heng said i was very unlucky, and i agreed. But i'm not blaming anyone. It was crazy on these two days and we made mistakes most of the time. Things like this happens, unfortunately it was a first for me. Everyone, especially Yee Heng and Shok Lang, were supportive of me and didn't seethe down my neck, yelling and scolding me. I really thank them for not being so rough on me. Truly.
Well, right now i'm cleaned out of tears and found out new solutions to solve such similar problems. =) And no, i'm not gonna quit anytime soon over this. I wanna be stronger and thick-skinned. Hehe.
OK. I'm done! Love y'all!
Lana
YESTERDAY: Evening (Shift: 11am - 11pm)
It was time everyone cleared up their counters to make settlements and tally with system's records of our transactions in total. So when it was my turn, my supervisor for the evening shift counted as i looked over her shoulder. I picked up my total transaction report, and lo and behold i have SHORTAGE. And it ain't the measly $2.40, of $0.40, or $5.00 kind of shortage. Oh no. You'd be dead surprised when i told you, it was...
.
.
.
.
.
..... *drum roll*
.
.
.
.
.
$103.90
Yep, that was the cost of my shortage. For the day, not in total. FOR THE DAY. My supervisor, named Shok Lang, looked at me and asked how come my short is so much. I told her i can't rmbr this huge mistake. I cracked my brain as hard as i could but i still couldn't rmbr anything. So she counted again, came up with the same conclusion, told the bald guy across her and passed the problem to him. He counted my credit card transactions, said it all tallied, and counted my cash. Said that it's still short of $103.90. And then Sheila, supervisor for the afternoon shift, came over to look at us and asked what's wrong. I whispered and her eyes grew wide like saucers. Truly, no shit. Then she looked at me and asked how it happened, i wanted to scream and tear my head apart to rmbr most of the problematic customer cases with difficult transactions, but came out with nothing. Na-da.
So Shok Lang told Wen Xing, the 2nd head honcho of all us cashiers. She counted, spoke chinese to Shok Lang, and told me to come over. She gave me 4 options:
1) She goes up to my counter, checks for loose cash. If none,
2) She cross-checks with Cashier Centre's money in total. If excess, goes to my report. If not,
3) She cross-checks with HER system. If still no signs of missing $103.90,
4) CUTS $103.90 FROM MY VERY FIRST PAY
I agreed with her, felt horribly tempted to just scream at her to take it from my salary without making a big scene out of my mistake. But since she seemed keen to find out, which i love her for, i kept my mouth shut, whispered to my closest colleagues, received equal reactions - of shock - from all, and shut my eyes from tearing up. Told myself to keep the waterworks for home - which ended up, not happening. LOL. Then on the way home in the company bus, Yee Heng, lovely, lovely Yee Heng who stays nearby, talked it out with me when i told him about it. He was shocked as well and told me not to worry too much, "because definitely something wrong, not your fault". I kept thinking it was, and the more i thought about it, the stupider i felt. And it just got worst, and worst.
And by the time i reached to workplace today, my heart grew heavy and my mouth stayed straight and firm. I suddenly got depressed and hardly spoke to anyone, but because i couldn't help being so gloomy when Yee Heng advised me not to, and everyone else was being happy around me, i couldn't help but forgetting that yesterday ever happened. But in the end, it happened and in the middle of work, Wen Xing walkie-talkied Shok Lang and told me to meet her immediately. It's pretty serious if Wen Xing wants to personally speak to any of us, so i was frightened shitless. I kept thinking: "Oh no, my pay's gonna be $103.90 less than i counted..." So i ran over, ignored everyone who i passed by, stepped in CC and saw Sheila looking over at Wen Xing. I wondered why Sheila was here, and when they realised my presence, i came over and Sheila showed me a print of a receipt with the EXACT amount to my SHORTAGE. I know y'all are like: "WHOA!" or maybe "WHAT?!" or maybe maybe "So?" But when i realised what was going on, Sheila was beside me saying: "you remember or not, the declined credit cards and then customer in the end said she wanna cancel everything." It finally hit me of a woman's face with two credit cards and one NETS card DECLINED. And then Sheila said that it might be because she forgot to ask for my PIN number to my ID and didn't do any POST-VOID - which is a NO-NO for all cashiers since it's inconvenient and troublesome for EVERYONE.
And so i looked at Wen Xing and i asked: "So i don't have shortage?" Then she checked some stuffs on her table and said: "No." I almost cried and screamed with relief. Sheila slapped a hand to my shoulder and said: "You can finally work in peace." I was so close to tearing up, i'm telling you! I kept saying to her and Wen Xing thanks, thanks and thanks, and told everyone whom i've told about my case that i am shortage no longer. =) So there i was, happy as a bird, free, free, free, when a family came. I scanned everything, set aside stuffs to get checked, and Sub-Totaled to an amount of $4047.35. Eddie, the Roller boy of the night, was busy calculating refunds, and when he was done he straight away minused the original amount with $23.00. Sub-Totaled again, came out BALANCE $40++++ (can't rmbr). And we had a promotion so we pressed a button to get the discount when...
.
.
.
.
.
KEY NOT ALLOWED
My heart stopped. Oh my God, what did i do wrong this time!? I looked at Eddie, Eddie kept pressing the button, and eventually called Shok Lang to solve the problem... and runs away. Darn it. So i told Shok Lang, she looked pissed off, told me to key discount first then minus off, and discussed with another girl. They spoke chinese in front of me again, i looked from one serious face to another, and found them calculating stuffs. They mentioned "RE-SCAN" and i went about fainted. Shit, not another serious case: but with 4k. And so, they agreed to RE-SCAN while the father of the family, with crossed arms, complains non-stop such as "ridiculous one hour wait. Ridiculous." Eh dood, WHERE GOT ONE HOUR!!? And then he can cheekily say, "because of this gimme 10-15% discount." All of us IGNORED the blardie BOZO. And thank God, his wife was patient and said "nevermind, they tried their best". Thank God. And finally, the whole thing was resolved with Wen Xing came up and explained my mistake to him. I wanted to say sorry to her, but i was afraid because after yesterday i cannot look at another pissed-off face. I'm feeling stupid enough as it is.
So it was time to close counter and this family comes. I scanned a total of $206+++, swiped the card and turned around...
Unreasonable Lady: Hold on, let me give you that small card... *digs wallet full of cards*
Me: Oh, the Lucky Charm? *she nods* Oh... *smiles* you were supposed to give it to me before you paid. (I was polite, mind you)
U.L: WELL, YOU SHOULD'VE ASKED!
((What the hell? WHY IN HEAVEN'S NAME ARE YOU YELLING AT ME FOR!? OVER A STUPID CARD!? SHIT, LADY, I DIDN'T DOUBLE-SCAN YOUR STUFF, I DIDN'T MAKE YOU STAND AND WAIT FOR HOURS, AND I BLARDIE SMILED AND STAYED POLITE TO YOU! HOW DARE YOU LASH OUT YOUR SHIT ON ME OVER A STUPID, FLIMSY, PLASTIC PIECE OF CRAP!!!!!!?????)) <-- Was what i was thinking in my head.
I kept my smile, felt my heart crack and ache, and panicked. And then...
U.L: Answer me; what're you gonna do about it now? I've paid for 200 dollars worth and didn't get to use my card, what're you gonna do about it?
Me: I'm sorry, Ma'am.
U.L: Yeah sorry, so what now?
Me: *still smiling* ... *and panicking* ... Sorry.
U.L: I can just tell you to re-scan everything, you know. *still digging into her wallet*
Me: *praying it's gone* ... *looks at my counter and sees it empty from her stuffs*
((WHAT DO YOU WANT ME TO SCAN, YOU INSENSIBLE, STUBBORN, SPOILT, DIFFICULT, SHAMELESS, WOMAN?!?!! THERE'S NOTHING TO SCAN, YOU *****!!!!!))
U.L: I won't go home until you answer me. You don't go home, i won't go home.
Other people trying to get home: *stares at me and the U.L* ...
Me: *calls Shok Lang and tells her everything*
Shok Lang: OK, Ma'am, i will key in your number... *writes number*
U.L: THANK YOU. At least someone can do something about it. *says some shit and walks off*
Me: *stressed out shitless, closes counter, opens cashbox, and BREAKS DOWN*
Shok Lang: Why? What's wrong? Over already, OK?
Me: ... *sobs sobs sobs*
With tears and snot rolling down my face, i counted my money with blurry eyes. I couldn't talk, i couldn't calm down. I was shaking like a scared cat. I breathed in and out, told myself not to curse or swear, breathe, breathe, breathe. Then lovely Hwei Shyan - a girl who worked same time as me - and Yee Heng came to my counter and cheered my up. I told myself not to lash out, say thanks when i am cooled down, and smile when they made an effort to cheer me up. They were very sweet, even though they knew they would be late because of me. I thanked them and said in my head: "Let it go, Lana... Let it go..."
Yep, that's what happened in a span of TWO DAYS. Yee Heng said i was very unlucky, and i agreed. But i'm not blaming anyone. It was crazy on these two days and we made mistakes most of the time. Things like this happens, unfortunately it was a first for me. Everyone, especially Yee Heng and Shok Lang, were supportive of me and didn't seethe down my neck, yelling and scolding me. I really thank them for not being so rough on me. Truly.
Well, right now i'm cleaned out of tears and found out new solutions to solve such similar problems. =) And no, i'm not gonna quit anytime soon over this. I wanna be stronger and thick-skinned. Hehe.
OK. I'm done! Love y'all!
Lana
posted by Lana @ 02:04
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